Privacy Policy

Privacy policy
References to The Planet Group in the following document are references to The Planet Group Limited.

The Planet Group respects your privacy and is committed to protecting the personal information you provide to us. We would like to share with you the following principles that govern our privacy practices.

Because The Planet Group is a global company, your personal information may be shared with other The Planet Group offices around the world (collectively The Planet Group). All such entities are bound by appropriate confidentiality and data transfer agreements. In addition, all such entities are governed by this Privacy Statement. This statement may be superseded by specific program-level documentation or agreements between you and The Planet Group.

The information we collect
Throughout this policy, we refer to information that personally identifies you as Personal Information or Sensitive Personal Information. The Planet Group collects your Personal Information so that we can respond to your requests.

Personal Information is any information that can identify you as an individual, such as your name, postal or email address, phone number, occupation, or personal interests. If you give us Personal Information about somebody else, such as a spouse or work colleague, you must have that person’s permission to do so.

In many instances, you may browse the The Planet Group website anonymously. When you arrive at the The Planet Group website, we record your IP address (the Internet address of your computer) to give us an idea of which parts of the website you visit and how long you spend there. We do not link your IP address to any Personal Information unless you have registered with us.

You may choose to give us Personal Information in a variety of situations, including when you:

  • register with The Planet Group on The Planet Group websites
  • use certain The Planet Group products or services;
  • register to attend a seminar;
  • participate in an online survey;
  • ask to be included in an email or other mailing list;
  • submit your personal information to The Planet Group for any other reason

From time to time, The Planet Group receives personal information from our business partners and vendors. The Planet Group uses this information only if it has been collected in accordance with privacy practices consistent with this Privacy Statement.

If you have registered with The Planet Group and no longer wish to receive information from us please click here to unsubscribe.

Your choice and control
We will always tell you before we collect any Personal Information and inform you of the purpose of the collection. We will ask for your consent before we use or share your information for any purpose other than the reason you provided it. In order to let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.

How we use cookies and other tracking technologies
Like many websites, The Planet Group uses technologies, such as cookies, which allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

A cookie is a small data file transferred by a website to your computer’s hard drive. The Planet Groups website sends cookies when you visit it, request or personalize information, or register yourself for certain services. A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only personal information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

Cookies are typically classified as either session cookies or persistent cookies.

  • Session cookies do not stay on your computer after you close your browser
  • Persistent cookies remain on your computer until you delete them or they expire

You may browse most of The Planet Groups website without accepting cookies from The Planet Group, however, some website functionality may be lost by disabling cookies on your computer. Other The Planet Group web pages, require cookies and cannot be used when you have disabled cookies in your browser.

The Planet Group may also use customized links or other similar technologies to track email links that you click. We may associate that information with your Personal Information in order to provide you more focused e-mail communications or purchase information. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication.

If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser.

How we use your personal information
The Planet Group uses your Personal Information to respond to your requests, and to do so, we may need to share your information with others. In that case, we share only the information necessary to handle your request and obligate these other parties to limit their use of your Personal Information to fulfilling your request. In addition, we may use your Personal Information to contact you as part of our customer satisfaction surveys or for market research purposes, with your permission.

We will use your Personal Information to provide products and services you have asked for, to respond to callback requests, and to provide specific marketing materials you have requested. The third parties we may need to share your information with include our business partners.

In the event that your employer has a written agreement with The Planet Group governing access to The Planet Group information or programs, The Planet Group may use your Personal Information to verify compliance with the agreement.

We may also use your Personal Information to create anonymous data records or aggregations of data, to perform statistical analyses and for other purposes, by omitting or removing information (such as your name) that makes the data personally identifiable to you. We will also disclose your Personal Information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

The Planet Group may at any time share with or pass or sell your data and information to any third party (and/or its nominees and/or advisors) as part of: (a) any sale of The Planet Group or the sale of any part of The Planet Group (and/or any of The Planet Group’s assets and/or its holding, subsidiary, associated, connected and/or group companies) to any third party purchaser: (b) any joint venture with any third party; and/or (c) any agreements or arrangements that The Planet Group has at any time with any third party where access to the information or data held by The Planet Group is necessary (in The Planet Group’s opinion acting reasonably) in respect of any such agreements or arrangements.

Your ability to access, update or deactivate your information
You may request deactivation of your Personal Information held by us by sending an email to

If you choose to deactivate your Personal Information, where permitted by law we will retain in our files some of your Personal Information to prevent fraud, resolve disputes, troubleshoot problems, enforce our Terms of Use, respect your opt-out preferences, and comply with legal requirements.

How we protect your information
The Planet Group safeguards the security of the data you send us with industry-standard physical, electronic, and managerial procedures. When appropriate, The Planet Group websites use SSL-encryption to enhance the security of sensitive data transmissions. Inside The Planet Group, data is stored in controlled servers with limited access. Your information may be stored and processed in the UK or any other country where The Planet Group is located.

While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit to us over an unsecured Internet connection. We therefore urge you to take every precaution to protect your personal data when you are on the Internet.

Children and privacy
Our websites do not target and are not intended to attract children under the age of 13. The Planet Group does not knowingly solicit personal information from children under the age of 13 or send them requests for Personal Information.

Third party sites
The Planet Group’s website contains links to third party websites. However, these websites are not operated or maintained by The Planet Group, and The Planet Group does not share your Personal Information with these websites and is not responsible for their privacy practices. Your use of any third party website is at your own risk.

Although we choose our business partners carefully, The Planet Group cannot be responsible for the privacy practices of websites operated by third parties that are linked to from our site. Once you have left our website, you should make a practice of checking the applicable privacy statement of the third party website to determine how they will use any information they collect from you.

Changes to this privacy statement
This document was last updated on September 10, 2010. The Planet Group may amend this privacy statement from time to time, and at any time. We will post a notice on our website home page for 30 days whenever this Privacy Statement is materially changed. Your continued use of The Planet Group website after any change will signify and confirm your assent to those changes.

Questions or suggestions
If you have questions or concerns about our collection, use, or disclosure of your Personal Information, please email us at

Website maintenance
This website is managed by The Planet Group, The Dairy, Stonor Park, Henley-on-Thames, Oxfordshire, RG9 6HF UK